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Customer service representatives are employed by many different types of companies to serve as a direct point of contact for customers. They are responsible for ensuring that their company’s customers receive an adequate level of service or help with their questions and concerns.
All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
How long will it take?
Most customer service representative jobs require only a high school diploma. However, because employers are demanding a higher skilled workforce, many customer service jobs now require an associate or bachelor’s degree. Amarillo College will help you gain skills in computers, office communication and business in less than two years.
How much will you earn?
In 2006, median hourly earnings for customer service representatives ranged from $13.00 to nearly $18.00 per hour.
Earnings vary according to level of skill, experience, training, location and size of firm.
Where can you work?
Customer service representatives are hired by a wide variety of companies, including insurance carriers and telephone call centers.
AC can help you get there!
